Refund & Cancellation Policy

ClinIQ Pro is a monthly subscription costing €19.99, billed in advance via Stripe. The subscription renews automatically each month until you cancel.

You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period. You retain full access until the end of that period; you will not be charged again.

Because ClinIQ is a monthly digital service that you can cancel at any time and use throughout the paid period, we do not generally offer refunds for partial periods.

We will refund a charge where:

• the platform is materially unavailable for an extended period due to a fault on our side;
• you were charged after cancelling, in error;
• a refund is required by Irish or EU consumer law (see “Statutory withdrawal right” below).

If you are a consumer based in the EU or Ireland, you have a 14-day right of withdrawal from the date you start your subscription. Because ClinIQ is a digital service that begins immediately on sign-up, by subscribing you expressly request that the service begins during the withdrawal period and acknowledge that you will lose the right of withdrawal once the service has been fully performed for that month.

To exercise the right of withdrawal before the service has been used, contact info@cliniq.ie within 14 days of subscribing.

Email info@cliniq.ie with the email address on your account and a brief description of the issue. We respond within 5 business days and issue any approved refund within 10 business days to the original payment method.

Nothing in this policy limits the consumer rights you have under Irish or EU law, including under the Consumer Rights Act 2022 and the Sale of Goods and Supply of Services Act 1980.